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Jack Rogers USA Support

Returns Policy

How do I process a return?

How do I process an exchange?

Returns & Exchanges

How can I check the status of my order?

How can I check the status of my monogram order?

How can I cancel or change my order?

Order Status

What is your warranty policy for damaged or defective items?

Warranty - Defects & Damages

What is the JR rewards program?

How do I join the JR Rewards program?

How do I earn points?

How do I redeem my rewards?

What is the "Refer a Friend" program?

Do my reward points expire?

Tiers

Rewards Program

What Payment Methods can I use with Jack Rogers?

When will my Payment Method be charged?

When will you process a refund for my return?

Billing

How long will it take for my order to be processed and shipped?

Shipping

Repairs and Replacement Pieces

Get 20% off your first order

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

At Jack Rogers, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at customerservice@jackrogersusa.com with your order number and any r

<h3 id="lost-packages">Lost packages</h3>At Jack Rogers, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at customerservice@jackrogersusa.com with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at customerservice@jackrogersusa.com as soon as you receive the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team at customerservice@jackrogersusa.com.

Once an order is placed, we are unable to make changes to the order.