At this time, we do not offer repair services for our products. Additionally, we do not have replacement pieces available for purchase or distribution.

<p><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 18px;">At this time, we do not offer repair services for our products. Additionally, we do not have replacement pieces available for purchase or distribution. </span></p>

Repairs and Replacement Pieces

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Returns Policy

How do I process a return?

How do I process an exchange?

Returns & Exchanges

How can I check the status of my order?

How can I check the status of my monogram order?

How can I cancel or change my order?

Order Status

What is your warranty policy for damaged or defective items?

Warranty - Defects & Damages

What is the JR rewards program?

How do I join the JR Rewards program?

How do I earn points?

How do I redeem my rewards?

What is the "Refer a Friend" program?

Do my reward points expire?

Tiers

Rewards Program

What Payment Methods can I use with Jack Rogers?

When will my Payment Method be charged?

When will you process a refund for my return?

Billing

How long will it take for my order to be processed and shipped?

Shipping

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What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?