We process and ship orders from our warehouse Monday through Friday. All orders begin processing the following business day and orders placed Saturday-Sunday will begin processing the following Monday.

We process and ship orders from our warehouse Monday through Friday. All orders begin processing the following business day and orders placed Saturday-Sunday will begin processing the following Monday.<ul><li style="font-family: Georgia, serif; font-size: 18px; color: rgb(0, 0, 0);">Orders placed with Standard Shipping usually arrive within 7 business days from the day the order was placed.</li><li style="font-family: Georgia, serif; font-size: 18px; color: rgb(0, 0, 0);">Orders placed with FedEx 2nd Day Air Shipping are prioritized and usually arrive within 2-3 business days from the day the order was placed. Delivery excludes holidays.&#xA0;</li><li style="font-family: Georgia, serif; font-size: 18px; color: rgb(0, 0, 0);">Orders placed with FedEx Overnight Shipping are prioritized and usually arrive within 1-2 business days from the day the order was placed. Delivery excludes holidays.</li></ul>&#xA0;

How long will it take for my order to be processed and shipped?

Send us an email and a customer service associate will get back to you as soon as possible!

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Returns Policy

How do I process a return?

How do I process an exchange?

Returns & Exchanges

How can I check the status of my order?

How can I check the status of my monogram order?

How can I cancel or change my order?

Order Status

What is your warranty policy for damaged or defective items?

Warranty - Defects & Damages

What is the JR rewards program?

How do I join the JR Rewards program?

How do I earn points?

How do I redeem my rewards?

What is the "Refer a Friend" program?

Do my reward points expire?

Tiers

Rewards Program

What Payment Methods can I use with Jack Rogers?

When will my Payment Method be charged?

When will you process a refund for my return?

Billing

Repairs and Replacement Pieces

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What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?