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Jack Rogers USA store

Jack Rogers USA Support

You may check the status of your order by logging into your account at https://www.jackrogersusa.com/account/login.

If you checked out as a guest, you will receive a shipment confirmation email, as soon as your order is shipped with your tracking number.

Where is my order?

Please follow this link to generate your return label: https://jackrogersusa.loopreturns.com/#/

To locate your order number, please refer back to your confirmation email when you first placed the order. Enter your order number and your zip code or email address to get started.
You can process an exchange or a return for a refund.
You will be offered a "Shop Now" option that you can use to repurchase something else right away, or you can return them for a refund back to your original form of payment. 
If you want this refund to go back to your original form of payment, please select the refund back to your original form of payment option. Once your return is received at our warehouse, it may take up to 3-5 business days to see the refund reflected on your original form of payment.
Once you finish the steps for the return label, we will email you a QR code or you can also print your return label to take your return to a FedEx location or an eligible drop off location.

How can I return/exchange my order?

We have a 1-year warranty policy on all items purchased directly from www.jackrogersusa.com.
 If the shoes were purchased on our website or at our Jack Rogers USA store, and if the damage has occurred within one year of the purchase date, please send us images of the entire shoe - top and bottom - along with photos of the damaged area, and your order number to customerservice@jackrogersusa.com . Our production experts will evaluate each case depending on the wear and tear of the shoe and will make a decision based on the inspection of the images provided. If they determine that your order qualifies for a refund or replacement, we will inform you via email. A refund applies if there is a manufacturer’s defect and if the order was placed within the last 90 days. A store credit or replacement (depending on availability) applies if your order is over 90 days old but less than 1 year old.
For a purchase made through one of our retail partners, please reach out to the retailer for help with your order.
We support our authorized retailers to ensure they are always able to keep you, and all purchasers of our brand satisfied.

What is your warranty policy?

Unfortunately, at this time, we do not know for certain if the product is being restocked. 

Please make sure to sign up to receive our emails and to follow us on social media so that when we do launch new items and styles, you can be one of the first to know! Click the link to sign up for emails. https://www.jackrogersusa.com/ Thank you.

When are you expecting a restock?

We have a size guide that can help you find the right size for you!

All footwear is fit tested to be as true to size as possible. Please note that Jacks sandals are handmade, and the size may be handwritten on each sandal. Half sizes for Jacks sandals may be noted with a dash, for example size 7.5; may be marked on the inner sandal as 7--. All other footwear is available in whole and half sizes as noted.

How do I pick the right size?

Your order is currently in the processing stage and has not been packed and shipped just yet. Our dedicated team is working diligently to prepare your items for dispatch.

Please note that we are committed to ensuring the highest quality in every order we ship. Our goal is to have your package securely packed and on its way to you as soon as possible.

As soon as your order ships, we will promptly notify you via email.


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