Send us an email and a customer service associate will get back to you as soon as possible!

New Arrivals

Shop

Sale

Jack Rogers USA Support

Your order is currently in the processing stage and has not been packed and shipped just yet. Our dedicated team is working diligently to prepare your items for dispatch.

Please note that we are committed to ensuring the highest quality in every order we ship. Our goal is to have your package securely packed and on its way to you as soon as possible.

As soon as your order ships, we will promptly notify you via email.


At Jack Rogers, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at customerservice@jackrogersusa.com with your order number and any r

<h3 id="lost-packages">Lost packages</h3>At Jack Rogers, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at customerservice@jackrogersusa.com with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at customerservice@jackrogersusa.com as soon as you receive the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team at customerservice@jackrogersusa.com.

My order was marked delivered but it’s not here.

Once an order is placed, we are unable to make changes to the order.

Once an order is placed, we are unable to make changes to the order.

🚚 What are your shipping times and costs?

📦Where is my order?

☂️What is your warranty policy?

👣How do I pick the right size?

Get more information

Categories

Returns & Exchanges

Order Status

Warranty - Defects & Damages

Rewards Program

Billing

Shipping

Repairs and Replacement Pieces

Get 20% off your first order

Articles

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

Get support