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<p><span style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 18px;">At this time, we do not offer repair services for our products. Additionally, we do not have replacement pieces available for purchase or distribution. </span></p>

At this time, we do not offer repair services for our products. Additionally, we do not have replacement pieces available for purchase or distribution.

Repairs and Replacement Pieces

Returns Policy

How do I process a return?

How do I process an exchange?

Returns & Exchanges

How can I check the status of my order?

How can I check the status of my monogram order?

How can I cancel or change my order?

Order Status

What is your warranty policy for damaged or defective items?

Warranty - Defects & Damages

What is the JR rewards program?

How do I join the JR Rewards program?

How do I earn points?

How do I redeem my rewards?

What is the "Refer a Friend" program?

Do my reward points expire?

Tiers

Rewards Program

What Payment Methods can I use with Jack Rogers?

When will my Payment Method be charged?

When will you process a refund for my return?

Billing

How long will it take for my order to be processed and shipped?

Do you ship worldwide?

Shipping

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

Repairs and Replacement PiecesUpdated 9 months ago