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<p><span style="font-family: Georgia, serif; color: rgb(0, 0, 0); font-size: 18px;">Your refund will be processed when your returned items are delivered to our warehouse. </span></p>

Your refund will be processed when your returned items are delivered to our warehouse.

When will you process a refund for my return?

Billing

Returns Policy

How do I process a return?

How do I process an exchange?

Returns & Exchanges

How can I check the status of my order?

How can I check the status of my monogram order?

How can I cancel or change my order?

Order Status

What is your warranty policy for damaged or defective items?

Warranty - Defects & Damages

What is the JR rewards program?

How do I join the JR Rewards program?

How do I earn points?

How do I redeem my rewards?

What is the "Refer a Friend" program?

Do my reward points expire?

Tiers

Rewards Program

What Payment Methods can I use with Jack Rogers?

When will my Payment Method be charged?

How long will it take for my order to be processed and shipped?

Shipping

Repairs and Replacement Pieces

Get 20% off your first order

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

When will you process a refund for my return?Updated a year ago