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<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can join our JR Rewards program by creating an account in our loyalty widget or going to our rewards program <a class="fr-strong" href="https://www.jackrogersusa.com/pages/rewards" rel="noopener noreferrer" target="_blank">page</a>. Once you are logged in and have an email associated with your account, you will start receiving rewards and updates.&#xA0;<img src="https://attachments.gorgias.help/P4k1n6jvRk6reOX9/hc/dQ9r0k7BJE7vg13y/2025031316-ef2e6b88-4c55-4cfe-9695-f84bb89b0d3e-af6ebbde-fff1-4a1e-84c4-01ba633f0e1a.png" style="width: 300px;" class="fr-fic fr-dib">

You can join our JR Rewards program by creating an account in our loyalty widget or going to our rewards program page. Once you are logged in and have an email associated with your account, you will start receiving rewards and updates.

How do I join the JR Rewards program?

Rewards Program

Returns Policy

How do I process a return?

How do I process an exchange?

Returns & Exchanges

How can I check the status of my order?

How can I check the status of my monogram order?

How can I cancel or change my order?

Order Status

What is your warranty policy for damaged or defective items?

Warranty - Defects & Damages

What is the JR rewards program?

How do I earn points?

How do I redeem my rewards?

What is the "Refer a Friend" program?

Do my reward points expire?

Tiers

What Payment Methods can I use with Jack Rogers?

When will my Payment Method be charged?

When will you process a refund for my return?

Billing

How long will it take for my order to be processed and shipped?

Shipping

Repairs and Replacement Pieces

Get 20% off your first order

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

How do I join the JR Rewards program?Updated a month ago