Send us an email and a customer service associate will get back to you as soon as possible!

New Arrivals

Shop

Sale

Jack Rogers USA Support

Every dollar you spend is a point, our first reward is a $5 off coupon worth 100 points, and our next coupon is $10 off at 200 points. The more you spend, the more points you earn! Your points expire after 12 months, you will get reminder emails to use them before they expire!&#xA0;<span id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-family: Georgia, serif; text-align: start; background-color: rgb(255, 255, 255); float: none; display: inline !important;">Learn more&#xA0;<a href="https://www.jackrogersusa.com/pages/loyalty" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: inherit; text-decoration: none !important; background-color: transparent; user-select: auto;"></a><a href="https://www.jackrogersusa.com/pages/rewards" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: inherit; text-decoration: underline; background-color: transparent; user-select: auto; font-weight: 700;">here</a><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-family: Georgia, serif; text-align: start; background-color: rgb(255, 255, 255); float: none; display: inline !important;">.<span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); font-family: Georgia, serif; text-align: start; background-color: rgb(255, 255, 255); float: none; display: inline !important;"><img src="https://attachments.gorgias.help/P4k1n6jvRk6reOX9/hc/dQ9r0k7BJE7vg13y/2025031315-38fa145b-db90-46ec-b113-88c8a4a46d7d-394ddc30-c9b5-437b-a8eb-c78e911a43c7.png" style="width: 157px;" class="fr-fic fr-dib">

Every dollar you spend is a point, our first reward is a $5 off coupon worth 100 points, and our next coupon is $10 off at 200 points. The more you spend, the more points you earn! Your points expire after 12 months, you will get reminder emails to u

How do I earn points?

Rewards Program

Returns Policy

How do I process a return?

How do I process an exchange?

Returns & Exchanges

How can I check the status of my order?

How can I check the status of my monogram order?

How can I cancel or change my order?

Order Status

What is your warranty policy for damaged or defective items?

Warranty - Defects & Damages

What is the JR rewards program?

How do I join the JR Rewards program?

How do I redeem my rewards?

What is the "Refer a Friend" program?

Do my reward points expire?

Tiers

What Payment Methods can I use with Jack Rogers?

When will my Payment Method be charged?

When will you process a refund for my return?

Billing

How long will it take for my order to be processed and shipped?

Shipping

Repairs and Replacement Pieces

Get 20% off your first order

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

How do I earn points?Updated 3 months ago