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<div data-block="true" data-editor="6mc19" data-offset-key="3thg8-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="6mc19" data-offset-key="3thg8-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; text-align: start; white-space: pre-wrap; background-color: rgb(255, 255, 255);"><div data-offset-key="3thg8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="3thg8-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 18px;">You may check the status of your order by logging into your account <a class="fr-green" href="https://www.jackrogersusa.com/account/login" rel="noopener noreferrer" target="_blank"><strong>here</strong></a>&#xA0;</span></span><span data-offset-key="3thg8-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 18px;">and clicking on the &quot;Orders&quot; tab.</span></span></div></div><div data-block="true" data-editor="6mc19" data-offset-key="b33tk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; text-align: start; white-space: pre-wrap; background-color: rgb(255, 255, 255);"><div data-offset-key="b33tk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="b33tk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 18px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="6mc19" data-offset-key="79nld-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; text-align: start; white-space: pre-wrap; background-color: rgb(255, 255, 255);"><div data-offset-key="79nld-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="79nld-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0); font-family: Georgia, serif; font-size: 18px;">If you checked out as guest, you will receive a shipment confirmation email with your tracking number as soon as your order is shipped.</span></span></div><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem;"><br></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem;"><br></p></div></div>

How can I check the status of my order?

Order Status

Returns Policy

How do I process a return?

How do I process an exchange?

Returns & Exchanges

How can I check the status of my monogram order?

How can I cancel or change my order?

What is your warranty policy for damaged or defective items?

Warranty - Defects & Damages

What is the JR rewards program?

How do I join the JR Rewards program?

How do I earn points?

How do I redeem my rewards?

What is the "Refer a Friend" program?

Do my reward points expire?

Tiers

Rewards Program

What Payment Methods can I use with Jack Rogers?

When will my Payment Method be charged?

When will you process a refund for my return?

Billing

How long will it take for my order to be processed and shipped?

Shipping

Repairs and Replacement Pieces

Get 20% off your first order

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

How can I check the status of my order?Updated 3 months ago