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Jack Rogers USA Store

Jack Rogers USA Support

<span id="isPasted" style="margin: 0px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased; backface-visibility: hidden; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: Inter; vertical-align: baseline; outline: none; color: rgb(0, 40, 85); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Unfortunately, once an order has been placed, we are unable to cancel or change it. Our system processes orders quickly, and we begin preparing items for shipment as soon as the order is received.&#xA0;<span style="margin: 0px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased; backface-visibility: hidden; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: Inter; vertical-align: baseline; outline: none; color: rgb(0, 40, 85); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">However, if you no longer want the item(s) once they arrive, you may return them according to our return policy. If you need assistance with the return process please let us know, and we will be happy to help.&#xA0;<span style="margin: 0px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased; backface-visibility: hidden; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: Inter; vertical-align: baseline; outline: none; color: rgb(0, 40, 85); letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have additional questions about your order, please contact Jack Rogers Customer Service via email at&#xA0;<a href="mailto:customerservice@jackrogersusa.com" style="margin: 0px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased; backface-visibility: hidden; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 18px; line-height: inherit; font-family: Brandon-Reg; vertical-align: baseline; outline: none; color: rgb(0, 40, 85); cursor: pointer; transition: all 250ms ease-out 0s; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">customerservice@jackrogersusa.com</a>

Unfortunately, once an order has been placed, we are unable to cancel or change it. Our system processes orders quickly, and we begin preparing items for shipment as soon as the order is received. However, if you no longer want the item(s) once they

How can I cancel or change my order?

Order Status

Returns Policy

How do I process a return?

How do I process an exchange?

Returns & Exchanges

How can I check the status of my order?

How can I check the status of my monogram order?

What is your warranty policy for damaged or defective items?

Warranty - Defects & Damages

What is the JR rewards program?

How do I join the JR Rewards program?

How do I earn points?

How do I redeem my rewards?

What is the "Refer a Friend" program?

Do my reward points expire?

Rewards Program

What Payment Methods can I use with Jack Rogers?

When will my Payment Method be charged?

When will you process a refund for my return?

Billing

How do I unsubscribe from marketing emails?

Unsubscribe

How long will it take for my order to be processed and shipped?

Shipping

How can I cancel or change my order?Updated 3 months ago