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Yes, our points expire after 12 months, you will get reminder emails to use them before they expire!&#xA0;Please note that your cart must have a minimum of $50 in order to redeem your rewards. Promo codes cannot be combined with any other offers.&#xA0;

Yes, our points expire after 12 months, you will get reminder emails to use them before they expire! Please note that your cart must have a minimum of $50 in order to redeem your rewards. Promo codes cannot be combined with any other offers.

Do my reward points expire?

Rewards Program

Returns Policy

How do I process a return?

How do I process an exchange?

Returns & Exchanges

How can I check the status of my order?

How can I check the status of my monogram order?

How can I cancel or change my order?

Order Status

What is your warranty policy for damaged or defective items?

Warranty - Defects & Damages

What is the JR rewards program?

How do I join the JR Rewards program?

How do I earn points?

How do I redeem my rewards?

What is the "Refer a Friend" program?

Tiers

What Payment Methods can I use with Jack Rogers?

When will my Payment Method be charged?

When will you process a refund for my return?

Billing

How long will it take for my order to be processed and shipped?

Do you ship worldwide?

Shipping

Repairs and Replacement Pieces

Get 20% off your first order

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Can I edit or add anything to my order?

Do my reward points expire?Updated 10 months ago