What is your warranty policy for damaged or defective items?Updated 4 months ago

We have a 1-year warranty policy on all items purchased directly from www.jackrogersusa.com.

 If the shoes were purchased on our website or at our Jack Rogers USA store, and if the damage has occurred within one year of the purchase date, please send us images of the entire shoe - top and bottom - along with photos of the damaged area, and your order number to [email protected] . Our production experts will evaluate each case depending on the wear and tear of the shoe and will make a decision based on the inspection of the images provided. If they determine that your order qualifies for a refund or replacement, we will inform you via email. A refund applies if there is a manufacturer’s defect and if the order was placed within the last 90 days. A store credit or replacement (depending on availability) applies if your order is over 90 days old but less than 1 year old.

For a purchase made through one of our retail partners, please reach out to the retailer for help with your order.

We support our authorized retailers to ensure they are always able to keep you, and all purchasers of our brand satisfied.