How do I process an exchange?Updated 4 months ago
We accept exchanges on full priced or non final sale items that were purchased directly from us within the last 30 days.
To locate your order number, please refer back to your confirmation email when you first placed the order. Enter your order and your zip code or email address to get started.
You should then be able to hover over the image of the shoe you wish to exchange, and select the return/exchange reason, and then be able to choose the new size you need and continue with the exchange. A new order will be placed automatically in our system and you will receive emails confirming your new order and your return.
Once you finish the steps for the return label, we will email you a QR code to take your return to the post office, or you can also print your return label.